Fr99 FAQ — All Your Questions Answered Here

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and a OTP Code will be sent. Use that code to set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, check your spam folder or contact fr99 support.

No. Under fr99's policy, each individual One account only may be used. Creating multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. If you're unable to access a previous account for any reason, please contact our support team.

KYC (Know Your Customer) is an identity verification process. fr99 requires KYC to ensure secure and compliant transactions. You will typically need to submit a photo of your National ID (NID) or passport. Completing KYC increases your withdrawal limit and your account remains fully secure. Verification is usually completed within 24 hours.

From fr99 Withdraw Usually after the request From 15 minutes to 24 hours is completed within. Withdrawals via bKash and Nagad are the fastest — typically within 15–30 minutes. Bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification has not been completed. Minimum withdrawal amount is BDT 500.

First, wait 5–10 minutes and refresh the page. If it still doesn't appear:

• Save the transaction receipt from your payment app
• Note your transaction ID
• Contact fr99 Live Chat Support
• Send a photo of the receipt — resolved within 24 hours

Never make the same transaction twice — This may result in a double deduction.

Withdrawal limits at fr99 depend on your account level and KYC status. Standard members can withdraw up to BDT 50,000 you can withdraw. Once KYC verification is complete, the limit increases to BDT 1,00,000. VIP members have even higher limits — contact support for details.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, if you receive a BDT 1,000 bonus with a 10x wager applies, you can withdraw the bonus after placing a total of BDT 10,000 in bets. fr99's wagering terms are relatively straightforward compared to industry standards. For details Terms and Conditions is on the page.

Absolutely. Under the fr99 VIP program, regular players enjoy:

• Weekly Cashback — Based on total losses
• Reload Bonus — Extra bonus on every reload deposit
• Birthday Bonus — Special gift on your birthday
• VIP Points — Earn points on every bet, redeem for rewards
• Dedicated Account Manager — For higher-tier VIP members

Usually Once a bet is confirmed, it cannot be cancelled or changed. However, if the Cash Out feature is available, you can sell part or all of your bet before the match ends. If a match is cancelled or does not take place, your stake will be refunded. Learn more On the Bet page।

fr99's Slot games Uses internationally certified RNG (Random Number Generator) technology, so every spin is completely fair. Most slots have a RTP (Return to Player) 94%–97% within. RTP information for each game is available on the game page. Keep in mind, slots are entirely luck-based — please play responsibly.

The most common issue on Android is "Unknown Sources" being disabled. Go to Settings › Security › Unknown Sources and turn it on. Also:

• Check that your phone has enough storage space (at least 100 MB)
• Delete the old APK file and download a fresh copy
• Restart your phone and try again
• Requires Android 6.0 or higher

If the issue persists, the fr99 support team is available 24/7 to help.

Yes, the fr99 website is fully Mobile Responsive. Works smoothly on any smartphone browser (Chrome, Firefox, Safari). However, fr99 App will give you a smoother experience — with faster loading, push notifications, and biometric login.

Yes, fr99 Responsible Gamingbelieves in. If you feel your gambling is getting out of control:

• Set daily/weekly deposit limits on your account
• Take a Cool-off break — from 1 day up to 6 months
• Self-Exclusion — close your account completely
• For professional help Responsible Gaming Visit the page

Our support team is always here for you.

Act quickly:

• Change your password immediately
• Contact fr99 live support and request a temporary account suspension
• Enable 2FA if you haven't already
• Log out from all devices
• Change your email or mobile password as well

fr99 security team investigates Within 48 hours Will provide a report.