Fr99 Privacy Policy — How Your Data Is Protected

Fr99 is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy applies to the fr99 website, mobile app, and all related services.

This policy details what personal data fr99 collects, how it is used, who it may be shared with, and what rights you have over your own information. fr99's Privacy Policy has been developed in accordance with international best practices in data protection.

This Privacy Policy applies to individuals aged 18 and above. Minors are not permitted to use the fr99 platform, and we do not knowingly collect data from anyone under 18.

Fr99 collects two broad categories of data — information you provide directly and information collected automatically. Details are outlined below:

Fr99 collects information in several ways. It's important to understand each method clearly:

• At the time of direct registration: Information you provide yourself when opening an account is collected at the time of registration.
• During the KYC verification process: Collected during verification of ID documents, selfies, or other supporting documents.
• At the Time of Payment Transactions: Financial information is collected at the time of deposit or withdrawal.
• Through Cookies & Tracking Technologies: Device and behavioral data is collected automatically while browsing the website.
• Support contact hours: Any information you provide via live chat or email is stored on record.
• From Third-Party Verification Services: Information may be received through approved identity verification service providers.

Fr99 uses collected data for specific purposes only and never beyond what is necessary. The primary purposes are outlined below:

• Account Management & Verification: To confirm registration and verify that users meet the minimum age requirement.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Fraud & Scam Prevention: To detect duplicate accounts and suspicious activity.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Customer Support: Your information is used to resolve any issues quickly.
• Regulatory Compliance: To meet legal and regulatory requirements.
• Promotional Communications: To inform you about bonuses and offers, with your consent. You can opt out at any time.

Fr99 always ensures a lawful basis before using your data — whether that's your consent, a legitimate interest, or a legal obligation.

Fr99 never sells your personal data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket will receive the information necessary to process transactions.
• Identity Verification Services: Only the minimum necessary information is shared with approved third parties for the KYC process.
• Law Enforcement: fr99 may be required to provide information under a court order or government directive.
• Technology Service Providers: Technical data may be shared with trusted partners for server hosting and cybersecurity purposes.

The fr99 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

• Essential Cookies: Required for login sessions and security; disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to monitor website speed and performance.
• Functional Cookies: Remembers your language preference and account settings.
• Analytical Cookies: To understand which pages are visited most, helping us improve our services.

Fr99 uses industry-leading technology to protect your data. Our security framework is as follows:

• SSL 256-bit Encryption: All data transfers occur over encrypted channels, ensuring bank-level security.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Regular Security Audits: fr99's systems are regularly audited by independent external security experts.
• Data Minimization Policy: Only the information that is strictly necessary is collected — nothing more.
• Limited Access Policy: Employees can only access the data necessary for their specific role.
• Secure Data Centers: All data is stored on secure, certified servers.

Please note that no one can guarantee 100% security on the internet. In the event of a security breach, fr99 will promptly notify affected users and take the necessary steps to address the issue.

Fr99 believes you should have full control over your own data. You have the following rights:

The fr99 platform may occasionally reference third-party services or content. These third parties have their own privacy policies, and fr99 is not responsible for them.

Payment gateways such as bKash, Nagad, and Rocket have their own privacy policies. fr99 only shares the minimum information necessary to complete transactions with these services. We recommend reviewing the privacy policy of the relevant payment provider as well.

Fr99 may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes via email or in-app notification. The date of the latest update will always be shown at the top of this page.

Continued use of fr99 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

This Privacy Policy was last updated in January 2026.